Step-1: Go to Online Stores >> Current theme >> Theme Customize section. Enable App embed(s) i.e. "Cancel & Reorder Links" and "Order Cancellable Script" then click on "Save" button at top right corner!
You can see "Cancel Order" and "Reorder" buttons in your account page. On this page, you have the option to cancel your order by simply clicking the "Cancel Order" button. Additionally, if you wish to create a reorder, you can click the "Reorder" button.
When you click the "Cancel Order" button, a cancel order popup will appear. Within the popup, you will have access to various pre-defined cancel order reasons. In addition to these options, you can also choose the "Others" option to add your custom reason. After selecting your preferred cancel order reason, you can proceed by clicking the "Proceed" button to cancel the order. Upon successfully canceling the order, a success message will be displayed, confirming the cancellation. This message ensures that you are informed about the successful cancellation of your order.
Set your order table element's (Which displays all the order details) "class-name" or "id-name" according to your theme (for Ex. .order-history). If your order container have class then please add ".order-history" and if your order container have id then please add "#order-history". How a merchant can find the Order table selector for their theme? For find order table selector right click on order table and inspect it. Check the below screenshot.
Please add the "order-history" class or id in the "Order Table Selector (for display Cancel Order and Reorder buttons on order page)" general settings field. If you're not sure how to find order table selector, please feel free to Contact Us
From here, you can configure SMTP settings for order cancel customer email.
From here, you can configure cancel order email subject and email body. You can use variables for displaying dynamic value.
By clicking the "Search" button, you can search the cancel order history using various options. Furthermore, you have the ability to delete single or multiple histories by clicking the "Delete/Delete Selected" button. Additionally, you can view the cancel order details and export the records by clicking the "Export Histories" button.